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CUSTOMER SERVICE
PARADISE FOUND ONLINE is a purveyor of hawaiiana
furnishings, tropical theme party supplies and tiki decor. By offering you
distinctive and quality products, we hope to bring the magic and peacefulness
of the islands to your home. Our goal is to promote and preserve the pleasures
of the tropical lifestyle.
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CONTACT US
For prompt answers to questions or concerns, email us at the following address:
E-mail us at; support@paradisefoundonline.com
Joan Kristufek Online Sales
www.paradisefoundonline.com
705 5th Street
Beaver Falls, PA 15010
724-494-0100
(Mon. thru Fri. 9 am - 5 pm eastern standard time)
(PLEASE ALLOW US 24 HOURS TO RETURN YOUR CALLS)
Please include your name, phone number, website name, order number if applicable and any other information which may be helpful.
ORDERING
It is 100% safe. It is funny how many people worry about ordering online -
while they don't hesitate to hand their card over to a server at a restaurant
or bar. We use Authorized Net Secure E-Commerce Gateway and guarantee you will
not experience any problems by ordering online with us! If you are still
unsure, we will be happy to accept your order via telephone.
PHONE ORDERS - If you prefer to place
your order by phone, call us at 724-494-0100 Monday thru Friday (EST)10:00am -
4:00pm (PLEASE ALLOW US 24 HOURS TO RETURN YOUR CALLS). Please note that orders placed over the phone may not receive an
order confirmation email or shipping/tracking information.
ORDER COMPLETION: When a customer
submits an order form and completes the ordering process, they will receive an
Order Confirmation email stating, "Thank you for placing an order with
Paradise Found Online. Please record & save your order number for tracking
purposes. We will be filling your order within 1-4 days (allowing for
weekends). You should receive your order in 7 - 10 days, unless otherwise
specified on the product page. You can check the status of your order at any
time by visiting the Order Tracking section of this web site. We hope to
continue to earn your business and hope that you'll be pleased with your
selection."
WHOLESALE
WE SELL RETAIL ONLY. We are not set up for wholesale orders. We are a small website-not a wholesaler,warehouse, or distributer.
SHIPPING
Have questions about shipping your merchandise? Shipping Help
INTERNATIONAL SHIPPING
At this time, we ship orders to destinations only in the 50 United States.
RETURNS
Have questions about returning an item? Returns Help
DAMAGED NEONS
Need information on damaged neons and neon warranties? Neons Help
DROPSHIP
"Drop-ship" items are shipped directly from the manufacturer or from a warehouse run by one of our national suppliers. We use this method to offer you the broadest selection of products at the lowest cost. You may receive your order in multiple shipments. But don't worry, there is no extra shipping charge.
CATALOG
We do not have a catalog at this time.
NEW PRODUCTS
Paradise Found Online is always interested in new items. If you know of a product that we should make available and would be a good fit with our current merchandise, Contact us at: sales@paradisefoundonline.com
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