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Customer Service
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You will need to inspect your product(s) to make
sure nothing is physically wrong with it. If there is any damage to it in the
shipping process, you need to contact us at help@paradisefoundonline.com
or 724-494-0100 and let us know in the first 5 days. You
can reach us by phone Mon - Fri 9 a.m. - 5 p.m. EST.
(Please
allow us 24 hours to return your phone calls)
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DO NOT SEND ANY PRODUCTS BACK TO THE WAREHOUSE WITHOUT SPEAKING TO US
FIRST!
All items carry a 15 day, no questions asked, money back guarantee. What
this means is that you have 15 days after you receive the order to return
merchandise for a refund. If your merchandise was damaged upon delivery,
please contact us via e-mail or phone and we will assist you on the return of
any merchandise. Our phone number is 724-494-0100. We
encourage our customers to inspect the contents of the package(s) as soon as
the order is delivered to ensure that you have plenty of time to take
advantage of our 15-day, money back guarantee. We will be unable to issue any
type of refund after our 15-day guarantee has expired.
PERSONALIZED ITEMS ARE NOT RETURNABLE
SHIPPING COSTS ARE NON-REFUNDABLE FOR AN UNDAMAGED ITEM.
Please let us know the following information if item was damaged upon
delivery:
1. Your name, address, phone number or email address.
2. Date item ordered and order number.
3. Name of the website where your ordered your merchandise.
4. Did the shipping container show any signs of damage? If so, please do
not destroy the carton the merchandise arrived in.
You WILL NOT be responsible for return shipping costs for merchandise
that was damaged upon delivery.
Please let us know the following information on all non-defective
merchandise:
1. Your name, address, phone number or email address.
2. Date item ordered and order number.
3. Name of the website where you purchased your merchandise.
4. Shipping charges back to PARADISEFOUNDONLINE.COM must be paid by the
consumer.
When the item has been returned and inspected, we will credit your
account for the merchandise amount only. Shipping costs to send the item to
you will not be returned.
Product must be returned in the original shipping carton (unless
damaged) and have original packing.
Truck Deliveries - If you purchased a tiki bar or other large
piece of furniture that came by truck, please inspect this furniture for
shipping damage WHILE the delivery people are still there. If the furniture is
damaged, REFUSE DELIVERY! Please let us know that you have refused delivery so
we can send a new one ASAP.
E-mail us at; help@paradisefoundonline.com
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